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Last updated: [13/09/2025]

 

T H Williams Plumbing and Heating Limited (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.thwplumbingandheating.co.uk], or interact with us through contact forms, email, or other means.

 

 

 

 

1. Information We Collect

 

 

We may collect the following types of information:

 

 

Personal Information You Provide

 

 

• Your name

• Email address

• Phone number

• Address (if provided in forms)

• Details about your plumbing or heating enquiry

 

 

 

Automatically Collected Data

 

 

• IP address

• Browser type and version

• Pages you view on our site

• Time and date of your visit

• Referring website (if applicable)

 

 

 

 

 

2. How We Use Your Information

 

 

We use the information we collect to:

 

• Respond to your enquiries and provide quotes

• Schedule visits and carry out work as requested

• Improve our website and customer service

• Send service updates or appointment confirmations

• Maintain our records and comply with legal obligations

 

 

 

 

 

3. Sharing Your Information

 

 

We will never sell or rent your information. We may share it only with:

 

• Trusted service providers (e.g. hosting providers, email platforms) to help operate our website and services

• Law enforcement or regulatory bodies, if required by law

• Trade partners or subcontractors, but only to complete the services you’ve requested

 

 

 

 

 

4. Cookies and Tracking Technologies

 

 

Our website uses cookies to:

 

• Enhance functionality and improve your user experience

• Understand how visitors interact with the site

• Enable features like forms and embedded maps

 

 

You can control or disable cookies through your browser settings.

 

 

 

 

5. Data Security

 

 

We take data protection seriously and use appropriate measures to secure your personal information. However, no method of transmission over the internet is 100% secure.

 

 

 

 

6. Your Rights

 

 

Under UK GDPR, you have the right to:

 

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Object to or restrict how we use your data

• Withdraw consent where applicable

 

 

To exercise any of these rights, please contact us at terry@thwplumbingandheating.co.uk.

 

 

 

 

7. Third-Party Links

 

 

Our site may include links to third-party websites like Checkatrade or Google Reviews. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

 

 

 

 

8. Changes to This Policy

 

 

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.

 

 

 

 

9. Contact Us

 

 

If you have any questions about this policy or how we handle your data, contact:

 

T H Williams Plumbing and Heating Limited

Email: terry@thwplumbingandheating.co.uk

Phone: 01512720497

Registered in the UK: Company No. 13360080